•   Account Manager & Service team for key customer
•   24/7 service is available upon request by customer
•   Provide local process support
•   Training, Demo & Service center close to customer
•   Service support escalation plan
    -   0-time response for service call via mobile phone
    -   2 hour respond time to service call on site
        (on site engineer for key customers)
    -   Local Manager respond on site and notify principle if system down for more than 8 hours